Privacy Policy

Contact and Identity Information

We collect your name, email address, phone number, and date of birth when you make a reservation or inquire about our services.

• Date of birth is used to verify you are 18 years or older for poker lounge participation.
• Valid Australian ID may be required for age verification.

Reservation and Transaction Data

We collect details related to your dining reservations and poker seat bookings, including preferred dates, times, and any special requests.

• Payment information is processed securely by third-party providers and is not stored on our servers.
• We do not collect or store real-money gambling data; all poker activities use non-monetary tournament chips.

Technical and Usage Data

When you visit our website, we automatically collect technical information such as IP address, browser type, and pages visited. This data helps us improve website functionality and user experience. We use cookies and similar technologies; see our Cookie Policy for details.

Service Delivery

We use your information to process reservations, manage bookings, and provide table-side hospitality for dining and poker experiences. This includes sending booking confirmations and reminders. We may use your contact details to communicate about your reservation.

Age Verification and Compliance

Your date of birth and ID details are used to verify that you meet the 18+ age requirement for poker lounge participation. This is a legal requirement to ensure responsible social gaming. We do not use this information for marketing purposes.

Improving Our Services

We analyze usage data to enhance our website, menu offerings, and poker tournament schedules. Aggregated data may be used for business analytics. We do not sell your personal information to third parties.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating the venue, such as reservation systems and payment processors. These providers are contractually obligated to protect your data. They only use your information to provide services on our behalf.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order or government request. We will notify you of such disclosures unless prohibited by law.

Business Transfers

In the event of a merger or acquisition, your information may be transferred as part of the business assets. You will be notified of any such change in ownership or control.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

• Data is stored on secure servers with encryption in transit and at rest.
• Access is restricted to authorized personnel only.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Reservation data is typically kept for 12 months after your last visit. Age verification records may be retained longer to comply with legal obligations.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. Requests can be made via email to [email protected]. We will respond within 30 days.

Withdrawal of Consent

You may withdraw your consent to our processing of your personal information at any time, subject to legal or contractual restrictions. Withdrawal may affect our ability to provide certain services, such as poker lounge access.

Complaints

If you have a complaint about our handling of your personal information, you may contact us or the Office of the Australian Information Commissioner (OAIC). We will investigate and respond to complaints promptly. OAIC contact details are available at oaic.gov.au.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings. For more details, please refer to our Cookie Policy.

Data Transfer

We do not transfer your personal information outside Australia unless necessary for service provision, and in such cases, we ensure appropriate safeguards are in place. Any overseas service providers are required to comply with Australian privacy standards.